Betjile Privacy Policy

1 Introduction

Betjile ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how Betjile collects, uses, stores, and shares personal data when you register an account, make a deposit, play games, or interact with our support team.

By creating a Betjile account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how Betjile handles personal data as described here, you should not use the platform.

This policy applies to all personal data collected through the Betjile website, mobile browser experience, and any associated services. It applies to all registered players regardless of their location or the device they use to access Betjile.

2 Personal Data We Collect

Betjile collects the following categories of personal data:

3 How We Collect Your Data

Betjile collects personal data through the following means:

• Direct registration: When you create a Betjile account, you provide your name, contact details, and date of birth directly through the registration form.
• Deposits and withdrawals: When you make a payment via bKash, Nagad, or Rocket, Betjile receives transaction data including your mobile banking account number and transaction reference.
• KYC verification: When Betjile requests identity verification, you submit copies of identity documents directly through your account dashboard or via our support team.
• Automated technologies: Betjile automatically collects technical data such as your IP address, device type, browser version, and session activity when you use the platform. This is done through server logs and cookies.
• Support interactions: When you contact Betjile's support team via live chat or email, the content of those communications is recorded and stored.
• Third-party payment providers: Betjile may receive limited transaction confirmation data from bKash, Nagad, and Rocket to verify that a payment has been completed successfully.

4 How We Use Your Data

Betjile uses your personal data only for legitimate purposes directly related to operating your account and delivering our services. We do not use your data for purposes beyond what is described in this Privacy Policy without your explicit consent.

The specific purposes for which Betjile uses your personal data include:

• Creating and managing your Betjile account.
• Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Verifying your identity and age as required by our platform rules.
• Detecting and preventing fraud, money laundering, and other illegal activity.
• Monitoring gameplay to support responsible gaming obligations.
• Sending you account-related notifications such as deposit confirmations and withdrawal updates.
• Sending promotional communications if you have opted in to receive them.
• Responding to your support queries and resolving disputes.
• Improving the Betjile platform based on aggregated usage data.
• Complying with applicable legal and regulatory obligations.

Betjile will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first giving you the opportunity to request human review of that decision.

5 Sharing Your Data

Betjile does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Betjile shares the minimum necessary data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where Betjile uses a third-party KYC provider to verify your identity documents, your submitted documents are shared with that provider solely for verification purposes.
• Fraud prevention services: Betjile may share technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and its players.
• Legal authorities: Betjile will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or other legal process.
• Game providers: Betjile may share a pseudonymous player identifier with game providers such as PG Soft to enable game sessions. No directly identifiable personal data is shared with game providers.

All third parties with whom Betjile shares personal data are required to handle that data securely and in accordance with applicable data protection standards. Betjile does not permit third parties to use your data for their own marketing purposes.

6 Cookies & Tracking Technologies

Betjile uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.

Betjile uses the following types of cookies:

• Essential cookies: These are required for the platform to function. They enable you to log in, maintain your session, and use core features. These cookies cannot be disabled.
• Functional cookies: These remember your preferences such as language settings and display options to improve your experience on Betjile.
• Analytics cookies: These help Betjile understand how players use the platform — which pages are visited most, where players drop off, and how performance can be improved. Data collected is aggregated and anonymised.
• Security cookies: These help Betjile detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Betjile platform. Betjile does not use third-party advertising cookies or tracking pixels for external ad targeting.

7 Data Retention

Betjile retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for up to 5 years after account closure, as required for anti-money laundering compliance.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction in accordance with financial record-keeping requirements.
• Support communications: Retained for up to 2 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Technical and usage data: Retained for up to 12 months, after which it is aggregated and anonymised for analytical purposes.
• Identity documents: Retained for the duration of your account and for up to 5 years after closure. Documents are securely deleted once the retention period expires.

When personal data is no longer required, Betjile securely deletes or anonymises it so that it can no longer be linked back to you as an individual.

8 Data Security

Betjile takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and Betjile's servers.
• AES-256 encryption for sensitive data stored on our servers.
• Access controls that restrict which Betjile staff can access personal data, based on the principle of least privilege.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Secure, access-controlled storage for identity documents submitted during KYC verification.
• Automated monitoring systems that detect and alert on unusual access patterns or potential data breaches.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Betjile will notify affected players as soon as reasonably practicable and take immediate steps to contain the breach.

You also play a role in keeping your data secure. Please use a strong, unique password for your Betjile account, do not share your login credentials with anyone, and contact Betjile support immediately if you suspect your account has been compromised.

9 Your Data Rights

As a Betjile player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting Betjile support at [email protected].

10 Minors

Betjile is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Betjile platform in any way.

If Betjile becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the data, and — where applicable — report the incident to the relevant authorities. If you believe a minor has registered on Betjile, please contact us immediately at [email protected].

11 Changes to This Privacy Policy

Betjile may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, Betjile will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of Betjile after any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how Betjile protects your data. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Betjile handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected]
• Live Chat: Available 24/7 from your Betjile account dashboard.

If you are not satisfied with Betjile's response to your privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.